Woman shocked by Aldi's AI response to complaint

A Birmingham woman found hairs in an Aldi chicken caesar dip while buying “recovery food” for her partner in hospital and was disgusted.
She was more upset by Aldi’s reply including an AI prompt line (“Make it short and concise…”) and no clear apology, calling it inauthentic.
Aldi said the response fell below its standards, apologised and has contacted her directly to resolve the issue.