- Veteran founder says AI hype is hysterical — after decades of tech shifts, its impact varies and deserves nuance.
- Some sectors (customer service, AI-native firms) may be truly transformed, but for many businesses AI will be more like cloud: an efficiency and productivity tool.
- Practical takeaway: ignore the noise, make independent ROI-based decisions — invest where returns justify costs (author’s fintech is investing but hasn’t seen transformative ROI yet).
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