- EPA replaced desk phones with laptop "softphone" software; union says the 9‑1‑1 geolocation feature often fails — a recent San Francisco medical emergency was delayed though the person recovered.
- EPA and vendors say there’s no system‑wide malfunction and the incident is under investigation; companies blame settings or other contractors.
- Field workers complain they can’t mask personal numbers now, forcing privacy/operational headaches for inspections and outreach.
The news, distilled into what matters.
Get the full experience in the app — topics, comments, and audio summaries.