- A deaf patient was given a Covid jab instead of a flu shot after staff failed to provide a BSL interpreter/video; the surgery has been told to apologise and pay £450.
- The Parliamentary and Health Service Ombudsman found widespread failures in accessible communications — 623 investigations since April 2020, with 496 upheld or partly upheld — risking people missing vital healthcare information.
- The NHS says it is updating standards and some trusts have improved access (eg, North Cheshire and Mersey boosted interpreter use by 50% after working with deaf advocacy groups).
The news, distilled into what matters.
Get the full experience in the app — topics, comments, and audio summaries.